To your extent practicable, conferences with the arbitrator will take place by phone conference phone or e mail. Ex parte communications are usually not permitted with any arbitrator.
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The arbitrator who'll listen to and judge your dispute will likely be picked out in the AAA's roster of neutral arbitrators. For information on the AAA, remember to stop by its Web site, . Details about the AAA's regulations and costs for purchaser disputes are available at the AAA's consumer arbitration web page, .
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The choice will have to Evidently specify the reduction, if any, awarded and consist of a short statement of the reasons with the award.